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Inviting people

Sending a batch of invitations, and what to do when one of the addresses is refused.

4 min readUpdated

Owners and admins invite people. Open Invite members from the user menu, or the Invite button on Administration › Users. Everyone you invite gets an email with a link to set their name and password.

Invite members sits in the same menu as Profile.
  1. Type an email address and press Enter, comma or Tab to turn it into a chip. Repeat for everyone in this batch.
  2. Pick a role: one role applies to the whole batch.
  3. Add a message if you want to give the invitation some context.
  4. Check the counter at the bottom, then send.
One role applies to the whole batch. The counter shows how many seats the batch will use.

Addresses that get skipped#

Each address is checked before anything is sent, and a refused one is marked with a red note. Partial sends are normal, the good addresses go out and the flagged ones stay on screen for you to fix.

  • Already a member: that address is on the account already.
  • Already invited: there's a pending invitation for it; resend or revoke it instead.
  • Needs a paid seat, the role you picked uses a seat and there isn't a spare one.
  • Guest limit reached: your plan's guest cap is full.
  • Member limit reached: your plan's member cap is full.

Pending invitations#

The Pending tab: in the invite dialog and in Administration › Users, lists everything sent but not yet accepted, with the address, when it went out, the role, and how long the link has left.

  • Invitations last 14 days. The row counts down: Expires in N days, Expires tomorrow, Expires today, then Link expired.
  • Resend reuses the same link and starts the 14 days again. It doesn't use up an extra seat.
  • Resend has a 60-second cooldown per invitation, the button shows the seconds remaining.
  • Revoke stops the accept link from working. Use it when you invite the wrong person.

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