Trials and locked workspaces
What a trial gives you, what happens when it runs out, and how to get back in.
3 min readUpdated
New accounts start on a trial of a paid plan, no card required. The Billing Overview carries a banner telling you which plan you're trialling, when it ends, and how many days are left. The status pill reads In trial. The plan picker also repeats the countdown at the top.
When a trial ends#
The workspace locks. A full-screen message appears over the app that you can't close, there's no Escape, no clicking outside, and no ×, offering you the option to choose a plan or log out.
The three reasons a workspace locks#
| What it says | What to do |
|---|---|
| Your free trial has ended | Choose a plan. That's the only action besides logging out. |
| Your payment didn't go through | Pay the outstanding invoice with the card on file, use a different card, or change plan. |
| Your subscription has expired | Reactivate by choosing a plan again. |
While the workspace is locked, most of the app stops making requests. What remains available is signing in and out, the plans list, and the billing pages, so you can always pay or leave.